FAQs

All orders received before 3pm are dispatched the same day. Delivery can be expected to most urban destinations within 2-3 working days. Please allow an extra one or two days for rural deliveries and deliveries including Dangerous Goods. Note: Deliveries are not normally made on Saturday, Sunday or public holidays.

We have selected the online payment system Payment Express because of the high security. It provides a best practice system used to facilitate electronic payments throughout the world.

Footcom does not receive or hold any of your credit card details. All the financial transactions are processed through Payment Express.

Your order will be from our warehouse using Post Haste or Castle Parcels. Please ensure you provide us with a physical delivery address, we cannot send parcels to PO Boxes.

Note: All our parcels require a signature on delivery so it is important that the address you provide will have someone there to sign for the parcel.

While we endeavor to ensure the stock status of all items is advertised correctly, there may be rare occasions where items have sold out and they’re not showing as On Backorder.
If an items shows On Backorder, we will place the item on backorder for you and advise when fresh stock arrives. If an item shows Out Of Stock we don’t have a firm date of when more stock is due; however will still generate a backorder and keep you updated.

If you feel the goods received are unsatisfactory or faulty please send us an email with an explanation so we can consider a refund or replacement. Alternatively, get in touch with us on 0800 366 826 and we will discuss it with you.

On a number of products you will notice a Bulk Buy & Save notification when you select the pack size. This pricing is exclusively online only and will not be honored if the product is not ordered through the website.

All orders in New Zealand incur a shipping cost.

Please note: this site does not cater for international orders.

We accept Visa & MasterCard.

If you haven’t received your order within 4-6 working days, contact us by email or phone and we will follow it up with the courier company.

If you experience any difficulties with our website, please send us an email or give us a call on 0800 366 826 and we will endeavour to solve the issue.